Returns & Exchanges
At Mentality, we want you to feel confident in your style, which is why we offer a 30-day window for hassle-free returns or exchanges on all unworn items. Please ensure all original tags are attached and the garments are in their original condition to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print your prepaid shipping label which will be sent directly to your inbox.
Package Your Items
Securely pack your items in the original packaging if possible, ensuring all tags are intact, and drop it off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing